FAQ
Need help or support? Have a look into the list of our FAQs.
Frequently asked questions
Yes, all our leather jackets are carefully hand crafted.
Yes, the leather used for our jackets is 100 percent genuine and certified. However, we do offer some of the articles in Faux Leather for customers with a slightly different taste.
To place an order, simply browse our website, select the items you like, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details.
Yes, this can be done if you contact us within 12 hours of placing your order. However, Please double-check your order before completing the purchase.
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Yes, we take the security of your personal information seriously. Our website uses secure protocols, and your data is treated with the utmost confidentiality. Refer to our Privacy Policy for more details.
Once your order is dispatched, you will receive an email with tracking information. You can track your order on our website or through the courier's website.
Yes, we offer international shipping. Please refer to our Shipping Policy for estimated delivery times and any associated costs.
We offer free returns and refunds for change of mind within the first 14 days from delivery. Check our Returns and Refunds Policy for detailed information.
Currently, we do not have any shipping restrictions. We offer shipping to most countries. Please check our Shipping Policy for more details.
If you receive a damaged or defective item, please contact us immediately at info@stroponline.com with your order number and clear photos of the issue. We will assist you in resolving the problem promptly.
Currently, we operate exclusively online, and we do not have a physical store or showroom.